Frequently Asked Questions
Everything you need to know about shopping with Ellis Mfg.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer bulk or wholesale discounts?
Yes, Ellis Mfg. provides tiered pricing for large volume orders. Please reach out to our sales department via the contact form for a custom quote.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website.
Are your products covered by a warranty?
All Ellis Mfg. products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.