Returns & Exchanges
At Ellis Mfg., we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to assist with a prompt exchange or refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing